Connect your WhatsApp number

A WhatsApp Business number that is not already attached to another provider's integration. You will need connection credentials from your Meta developer setup. The operator enters them; other team members' desktop clients never handle them.

Credentials are stored server-side and encrypted at rest, with a separate key for each type of secret. The desktop client never writes channel credentials to disk.

Open Settings and find the WhatsApp connection panel.

Enter the connection credentials and submit. The workspace validates them against the provider before saving.

Send a test message to the number. It should appear in the shared inbox within seconds, signature-verified over the raw body.

Vendale treats a degraded WhatsApp connection as a first-class event: an automation trigger (whatsapp_connection_degraded) can fire on it, and the diagnostics page shows the live state.

If messages stop arriving, check the connection status panel and diagnostics surface. Webhook signature failures and schema problems are recorded there, not swallowed.