Connect your WhatsApp number

A WhatsApp Business number that is not already attached to another provider's integration. You will need connection credentials from your Meta developer setup. The operator enters them; other team members' desktop clients never handle them.

Credentials are stored server-side and encrypted at rest, with a separate key for each type of secret. The desktop client never writes channel credentials to disk.

Provider setup and live message acceptance are not guaranteed by the public release record. Ask the Vendale team to confirm this connection is available for your exact build before moving customer traffic.

For a build that includes WhatsApp setup, open Settings and use the workspace's WhatsApp connection panel.

Have the authorized server operator enter the required credentials through the approved setup path. Do not send tokens in chat or email.

Before launch, confirm the webhook and provider status, then test a real inbound and outbound message with an approved test contact. Do not rely on a timing promise such as 'within seconds'.

Vendale treats a degraded WhatsApp connection as a first-class event: an automation trigger (whatsapp_connection_degraded) can fire on it, and the diagnostics page shows the live state.

If messages stop arriving, check the connection status panel and diagnostics surface. Webhook signature failures and schema problems are recorded there, not swallowed.