Vendale is a Windows CRM for customer conversations, records, orders, and service work in one workspace. The desktop release is provided by request. We confirm each channel with its provider and review customer-hosted servers before agreement.
v0.2.0
current release
Scoped
workspace permissions
Written
fees + billing schedule
Win 10/11
native
Latest release
v0.2.0
current release record
Distribution
By request
no public installer download
Channel readiness
Per channel
live status on pricing
Windows
10 / 11
native, x64
Scoped
Workspace access
role permissions checked by the server
In view
Customer context
full history beside each thread
Linked
Order visibility
orders stay beside conversations
Required
Human control
a person approves and sends every AI draft
Shared
Team work
tasks, tickets and ownership in one workspace
Operating evidence
v0.2.0, current release
The current application version and access status are published in a machine-readable release record. Installer files are provided by request.
Trade-offs, in the open
Our sourced comparison describes where the category fits and where Vendale is still building.
Customer hosting is not yet validated
The deployment kit and backup/restore procedures exist, but no customer-owned production instance has been provisioned or verified. Confirm hosting scope before procurement.
What Vendale actually is
Shared Inbox
Give your team one place to assign conversations, add internal notes, and see customer history. Channel connections depend on the release and each provider's setup, and are confirmed before go-live.
Connected business records
Orders with line items and payment status. Products, variants, and catalogues. Tickets, tasks, and audited activity for covered operations. When a customer asks “where is my order?”, the answer is one click away, not one app away.
Human-approved AI
Ask for a suggested reply and Vendale drafts it from the customer's real history, then your agent reviews every word. No AI ever messages a customer, offers a discount, or fires a broadcast on its own.
One value for every workflow
The work doesn't pause when you leave the chat window. Each moment shows what happens inside the workspace while your team keeps talking.
The moment: a customer asks about stock
“Uko na size 42?” The agent can review the product, stock, and catalogue records beside the thread, then answer from the latest information available in the workspace.
One click, one app, one answer.
The whole surface, in one frame
Controls you can inspect
Follow verified events, record changes, and rehearse automation rules before they affect customer work.
Inbound message and payment events are signature-verified and deduplicated before they update a record. Replaying a duplicate does not apply the transition twice.
Record changes retain their actor and organization context in an append-only audit trail, so a team can review what changed and who made the change.
Rehearse a rule against a trigger payload and review the records it would affect before enabling it.
Compare the workflows
| Capability | Vendale | WhatsApp commerce platforms |
|---|---|---|
| Team workspace | Native Windows CRM | Usually web-based; scope varies |
| Customer and order records | Structured CRM records | Varies by platform |
| In-chat checkout | Not yet available | Common advertised focus |
| Cart recovery | On the roadmap | Common advertised focus |
| Pricing | Published offer and written workspace terms | Plans and message volume vary |
Category-level comparison, reviewed 22 September 2026. Features and plans vary by provider. Read the sourced guide before making a decision.
Built for how Kenya sells
Order-linked Paystack checkout creation and sharing are present in QA source. The flow is not in the accepted public 0.2.0 release; exact client/server pairing and live provider acceptance remain open.
A native Windows app that keeps working when the connection drops: read-only cache, offline queue, automatic replay when you are back online.
The deployment architecture and kit are documented, but no customer-owned production instance has been provisioned. Ask for current availability and support scope before relying on self-hosting.
Channel credentials are encrypted on the server. The desktop keeps access tokens in memory only and never writes them to browser storage or disk.
Every message and payment event is signature-verified, deduplicated, and replay-safe. Money and messages move on verified rails.
Multi-tenant isolation with per-organization audit logs. Customer-hosted production deployment has not been validated; check the pricing page for its current status.
Vendale is installed for you: request access and answer your first conversation in minutes.
