Vendale is the native Windows CRM where WhatsApp conversations, customer records, orders, and service work stay connected, so your team can see what needs attention in one place.
v0.2.0
current release
97
role permission keys
KES
quoted setup + monthly
Win 10/11
native
Latest release
v0.2.0
NSIS + MSI, published
Installer SHA-256
d27a3db6…4931564
verify before you run
Channel readiness
Per channel
live status on pricing
Windows
10 / 11
native, x64
97
Role permissions
keys across 24 workspace modules
In view
Customer context
full history beside each thread
Linked
Order visibility
orders stay beside conversations
Required
Human control
a person approves and sends every AI draft
Shared
Team work
tasks, tickets and ownership in one workspace
Operating evidence
Release 0.2.0, published
Installer, version, and SHA-256 hash published on the download page. Verify before you run. We show you how.
Trade-offs, in the open
Our sourced comparison describes where the category fits and where Vendale is still building.
Customer hosting is not yet validated
The deployment kit and backup/restore procedures exist, but no customer-owned production instance has been provisioned or verified. Confirm hosting scope before procurement.
What Vendale actually is
Shared Inbox
WhatsApp, Instagram DM, and Messenger feed a single queue with assignment, internal notes, and the customer's full history beside every thread. Your team stops screenshotting chats into spreadsheets.
Connected business records
Orders with line items and payment status. Products, variants, and catalogues. Tickets, tasks, and an append-only audit log. When a customer asks “where is my order?”, the answer is one click away, not one app away.
Human-approved AI
Ask for a suggested reply and Vendale drafts it from the customer's real history, then your agent reviews every word. No AI ever messages a customer, offers a discount, or fires a broadcast on its own.
One value for every workflow
The work doesn't pause when you leave the chat window. Each moment shows what happens inside the workspace while your team keeps talking.
The moment: a customer asks about stock
“Uko na size 42?” The agent can review the product, stock, and catalogue records beside the thread, then answer from the latest information available in the workspace.
One click, one app, one answer.
The whole surface, in one frame
Controls you can inspect
Follow verified events, record changes, and rehearse automation rules before they affect customer work.
Inbound message and payment events are signature-verified and deduplicated before they update a record. Replaying a duplicate does not apply the transition twice.
Record changes retain their actor and organization context in an append-only audit trail, so a team can review what changed and who made the change.
Rehearse a rule against a trigger payload and review the records it would affect before enabling it.
Compare the workflows
| Capability | Vendale | WhatsApp commerce platforms |
|---|---|---|
| Team workspace | Native Windows CRM | Usually web-based; scope varies |
| Customer and order records | Structured CRM records | Varies by platform |
| In-chat checkout | Not yet available | Common advertised focus |
| Cart recovery | On the roadmap | Common advertised focus |
| Pricing | Setup and subscription quoted in KES | Plans and message volume vary |
Category-level comparison, reviewed 22 September 2026. Features and plans vary by provider. Read the sourced guide before making a decision.
Built for how Kenya sells
KES card and M-Pesa paths are part of the current development scope. Desktop order-linked creation and lifecycle verification remain in progress; in-app payment links are not available today.
A native Windows app that keeps working when the connection drops: read-only cache, offline queue, automatic replay when you are back online.
The deployment architecture and kit are documented, but no customer-owned production instance has been provisioned. Ask for current availability and support scope before relying on self-hosting.
Channel credentials are encrypted on the server. The desktop keeps access tokens in memory only and never writes them to browser storage or disk.
Every message and payment event is signature-verified, deduplicated, and replay-safe. Money and messages move on verified rails.
Multi-tenant isolation with per-organization audit logs. Customer-hosted production deployment has not been validated; check the pricing page for its current status.
Vendale is installed for you: request access and answer your first conversation in minutes.
