Features
The current product source describes the work areas below. The public desktop release is provided by request; confirm its exact module and channel availability before onboarding. Counts describe current source, not a promise that every feature is in the public release.
Product areas
8
described in the current source; release scope varies
Workspace access
Role-based
available permissions vary by workspace modules and release
Automation triggers
18 event types
defined in current source; release use is separately gated
Current release
v0.2.0
Windows x64 · distributed by request
Channel readiness varies
Give your team one place to assign conversations, add internal notes, and see customer history. Channel connections depend on the release and each provider's setup. WhatsApp is not production-connected, Instagram replies are unavailable, and Facebook Page messaging is validated locally only.
Real CRM records
Profiles with identities across channels, notes, tags, activity trails, archive/restore, and phone deduplication. Search covers conversations and records together.
Back office
Orders with line items and payment status, products with variants and stock movements, and catalogues with featured positioning. All are linked to the conversations that generated them.
Live delivery gated
Approved WhatsApp templates, audience freezing, and immutable campaign snapshots. Durable job queues support retries and pause/resume; live delivery remains gated and is not enabled today.
TKT-YYYY-NNNNNN
Ticketing with timelines, priorities, and assignment. Tasks with lifecycle actions. Both cross-linked to customers, orders, and broadcasts.
18 event types in source
The current source defines trigger events and an allowlisted condition evaluator. Availability and live behavior depend on the accepted release and workspace configuration.
Draft-only
Suggested replies drafted from the customer's real history. Structurally incapable of sending: the executor re-refuses send actions and automatic-send startup aborts.
Real data
Overview metrics, conversation, ticket, and broadcast time series, distributions, and agent metrics are computed from your actual data, not sampled marketing math.
How a conversation becomes a paid order
On WhatsApp, Instagram, or Messenger. The webhook is signature-verified and deduplicated before anything touches your data.
The conversation lands in the shared queue with the customer's full CRM record beside it: orders, tickets, history, and notes.
Ask for a suggested reply. The AI drafts from real history; nothing is ever sent by the AI itself. You edit or rewrite every word.
Create or update the order from the conversation. Changes stay attached to the order record and its status.
Review changes in the audit trail and provider attempt log, including what happened, by whom, and when.
Release facts
The public release is provided by request. These notes describe current availability; source-code features are not automatically part of an accepted customer release.
Windows desktop
v0.2.0
invite-only · Windows 10 / Windows 11 · access by request.
Customer conversations
Channel readiness varies
We confirm each channel against the exact release and provider setup before go-live.
AI Copilot
Human-reviewed drafts
A teammate reviews and sends suggested replies; AI does not send them automatically.
Customer-hosted server
Private evaluation
Ubuntu 24.04 LTS · x64. Production installation is not yet accepted.
Trust architecture
Workspace roles and permission keys control available actions. The permission set varies by workspace modules, and server checks enforce access for protected operations.
The source records audit events for covered operations. Coverage depends on the action and must be confirmed for the release and workflow you plan to use.
Channel and payment credentials are encrypted at rest, with a separate key for each type of secret. Access tokens live in memory only, never localStorage or disk.
Deployment architecture and a kit exist, but no customer-owned production instance has been provisioned. Confirm hosting and support scope in writing before procurement.
Request access, register a workspace, and put every module above under your own finger in minutes.
