Pricing

Choose a plan. Confirm the offer in writing.

Compare Vendale-hosted shared workspaces with customer-hosted private evaluation. Published prices, setup fees, limits, and trial defaults come from Vendale's plan catalog. Customer-hosted installs still require a readiness review. Each workspace receives a written agreement with final fees, billing schedule, renewal, and term.

Straight answers before you buy. Every plan lists what is included today, what exists only in test source, what is still planned, and which live services have separate readiness. Unaccepted work is never billed as included.

Compare every feature Live readiness

Where do you want Vendale hosted?

Vendale-hostedOne shared service; private workspace for your organizationCustomer-hosted evaluationDiscuss an install on your server

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USD and KES prices are set separately. We do not convert one into the other automatically.

01Terms in writing

Inbox

For teams moving customer chats off personal phones into one shared, accountable inbox.

Request a written quote

Setup + agreed schedule

Fee and limits confirmed in your written offer

Get a quote

Includes

Shared inbox for customer conversationsChannel availability varies by release and provider
Assignment, internal notes, and resolution states
Customer profiles with tags, notes, and activity history
Tickets, tasks, and activity timelines
Workspace dashboard
Role-based workspace permissionsConfirm release scope
Audited activity for covered operationsCoverage varies by action

Not in the accepted customer release

Desktop alerts with inbox handoff · Test source; Windows acceptance pending

Recommended

02Terms in writing

Commerce

For shops that sell in chat and need every order, product, and stock count beside the conversation.

Request a written quote

Setup + agreed schedule

Fee and limits confirmed in your written offer

Get a quote

Everything in Inbox, plus

Orders with line items and payment status
Products, variants, and catalogues
Stock movements
AI Copilot reply drafts, reviewed and sent by a person

Not in the accepted customer release

Order-linked Paystack checkout creation and sharing · Test source; release and provider acceptance pending
Cart recovery with store connectors · Test source; live store acceptance pending

03Terms in writing

Operations

For growing teams running campaigns, automations, and role-controlled work across the workspace.

Request a written quote

Setup + agreed schedule

Fee and limits confirmed in your written offer

Get a quote

Everything in Commerce, plus

Automation trigger event typesAvailability varies by release
Automation execution history
Template sync and audience controls
Broadcast managementLive delivery gated
Custom role permissions across available workspace modules
Analytics from workspace records

Not in the accepted customer release

WhatsApp Flows customer journeys · Flow API in test source; live Meta acceptance pending
Spin-the-wheel campaign experience · Planned
Production broadcast delivery · Release-gated

04Terms in writing

Enterprise

For organizations that need an exact Vendale module selection, negotiated trial, term, billing schedule, or rollout scope.

Scoped with you

Written scope + terms

Built around your rollout

Get a quote

Scoped to your written agreement

Exact selection from Vendale's shipped modules, enforced for the workspace
Trial dates, fees, billing interval, renewal and agreement end recorded per workspace
Named rollout and support scope recorded in the written agreement
Store or ERP integration requests, assessed in writingNo connector ships today
Customer-hosted deployment assessmentNot production-validated
Procurement review using security and architecture documentation

Not in the accepted customer release

Public service-status reporting · Planned

Every plan

Windows 10/11 desktop app

Billing model

Catalog offer + written agreement

No surprises

Fees and limits confirmed before onboarding

Unaccepted work

Never billed as included

Compare plans

Every capability, every plan, every status.

A check means the module ships in that plan today. A label means the capability is gated, in progress, planned, or unavailable, and is not counted as included.

Compare prices in

KESUSD

Vendale plan comparison: included, not included, or current status
Capability	InboxRequest a written quote	CommerceRequest a written quote	OperationsRequest a written quote	EnterpriseScoped with you
Workspace and team
Windows 10/11 desktop app	Included in Inbox	Included in Commerce	Included in Operations	Included in Enterprise
Written workspace fee and billing basis	Confirmed in agreement	Confirmed in agreement	Confirmed in agreement	Negotiated
Role-based workspace permissions	Confirm release scope	Confirm release scope	Confirm release scope	Negotiated
Custom role permissions across available modules	Not in Inbox	Not in Commerce	Confirm release scope	Negotiated
Audited activity for covered operations	Confirm coverage	Confirm coverage	Confirm coverage	Negotiated
Conversations
Shared inbox for customer conversations	Channel readiness varies	Channel readiness varies	Channel readiness varies	Negotiated
Assignment, internal notes, resolution states	Included in Inbox	Included in Commerce	Included in Operations	Negotiated
Customer profiles, tags, activity history	Included in Inbox	Included in Commerce	Included in Operations	Negotiated
Tickets, tasks, activity timelines	Included in Inbox	Included in Commerce	Included in Operations	Negotiated
AI Copilot drafts, sent by a person	Not in Inbox	Included in Commerce	Included in Operations	Negotiated
Live channel connections	Readiness varies	Readiness varies	Readiness varies	Readiness varies
Commerce
Orders with line items and payment status	Not in Inbox	Included in Commerce	Included in Operations	Negotiated
Products, variants, catalogues	Not in Inbox	Included in Commerce	Included in Operations	Negotiated
Stock movements	Not in Inbox	Included in Commerce	Included in Operations	Negotiated
Order-linked Paystack checkout creation and sharing	Not in Inbox	Test source; acceptance pending	Test source; acceptance pending	Test source; acceptance pending
Cart recovery with store connectors	Not in Inbox	Test source; live store pending	Test source; live store pending	Test source; live store pending
Automation and campaigns
Automation trigger rules and dry-run	Not in Inbox	Not in Commerce	Confirm release scope	Negotiated
Automation execution history	Not in Inbox	Not in Commerce	Included in Operations	Negotiated
Template sync and audience controls	Not in Inbox	Not in Commerce	Included in Operations	Negotiated
Broadcast management	Not in Inbox	Not in Commerce	Included in Operations	Negotiated
Live broadcast delivery	Not in Inbox	Not in Commerce	Gated	Gated
WhatsApp Flows customer journeys	Not in Inbox	Not in Commerce	Flow API test source; Meta pending	Flow API test source; Meta pending
Spin-the-wheel campaign experience	Not in Inbox	Not in Commerce	Planned	Planned
Insight
Workspace dashboard	Included in Inbox	Included in Commerce	Included in Operations	Included in Enterprise
Analytics from workspace records	Not in Inbox	Not in Commerce	Included in Operations	Negotiated
Desktop alerts with inbox handoff	Test source; Windows pending	Test source; Windows pending	Test source; Windows pending	Test source; Windows pending
Custom scope
Exact negotiated module selection from Vendale's shipped scope	Not in Inbox	Not in Commerce	Not in Operations	Included
Per-workspace trial, price, term, and renewal record	Not in Inbox	Not in Commerce	Not in Operations	Included in Enterprise
Store or ERP integration requests	Not in Inbox	Not in Commerce	Not in Operations	Assessed in writing
Customer-hosted deployment	Not in Inbox	Not in Commerce	Not in Operations	Not validated
Procurement review using security and architecture docs	Not in Inbox	Not in Commerce	Not in Operations	Included in Enterprise
Workspace data export	Unavailable	Unavailable	Unavailable	Unavailable
Public service-status reporting	Planned	Planned	Planned	Planned

Current release status

Built-in modules and live services are not the same thing.

These are the current production boundaries. Review them before treating a channel or workflow as available for your workspace.

Vendale website chat

QA candidate only

The current QA server bundle includes the first-party enquiry widget. Customer-website installation and the public stable release have not been accepted yet.

Customer email inbox

Not in the public release

The IMAP/SMTP inbox adapter is in the QA source, but a customer mailbox round trip has not been accepted in a paired desktop/server release.

Telegram Bot API

Not in the public release

The private-chat text adapter is in the QA source; a live bot and customer webhook have not been accepted in a paired release.

WhatsApp Cloud messaging

Not production-connected

A production connection is not configured. Do not treat live WhatsApp messaging as available in the current customer release.

Facebook Page messaging

Validated locally only

Inbound and outbound flows were tested against a live Page connection locally, but the customer-facing production deployment is deferred.

Instagram DM replies

Unavailable

Integration foundations exist, but a production-ready reply workflow has not been validated for customer use.

Live broadcast delivery

Activation gated

Live sends require production credentials, policy and account checks, observability, and operator approval. They are not enabled today.

Order-linked Paystack checkout

QA source only

The order page can create a checkout for the remaining balance and copy or share it with that customer's conversation. This flow is not in the accepted public 0.2.0 release; no customer deployment or live provider transaction has been accepted.

Workspace data export

Unavailable

Customer, conversation, order, and audit exports are not implemented yet.

Customer-hosted deployment

Not production-validated

Deployment architecture and a kit exist, but no customer-owned production instance has been provisioned. This is not a standard hosting option today.

Review release notes Explore the feature list

Build and release status

What is built, gated, and still planned.

Some workflows exist in the current test source; others are not built yet. Source code is not customer availability. Each item below is outside the accepted release and published offer until the matching release and any required live-provider checks are accepted.

Release boundary

A test-source label means implementation exists but is not accepted for customer use. “Planned” means it has not been built. Only the accepted release belongs in the current-price scope.

01Built in test source · release gated

Order-linked payment links

The order-level creation and sharing flow exists in test source. Exact client/server release pairing and provider transaction acceptance remain open; it is not in the accepted public release.

02Built in test source · live store pending

Cart recovery and retention

Cart webhook connections and recovery workflows exist in the current test source. Live Shopify/WooCommerce store events and acceptance in a matching customer release remain open.

03Built in test source · Windows acceptance pending

Desktop alerts with inbox handoff

Notification feed, preferences, and safe routing to the relevant conversation exist in test source. Native Windows and packaged-release acceptance remain open.

04Flow API in test source · live Meta acceptance pending

WhatsApp Flows customer journeys

The Flow service and validated screen-action handling exist in test source; live Meta delivery remains unverified. The spin-the-wheel campaign experience is still planned.

05Planned · no date

Spin-the-wheel campaign experience

A customer-facing campaign and promotion experience has not been built. WhatsApp Flows APIs alone do not provide this feature.

06Release-gated

Production channel operations

Finish channel validation and deployment, then meet provider policy, account, observability, and operator-approval requirements. No release date is published.

07Planned · no date

Public service-status reporting

A public uptime and incident-status surface remains on the platform roadmap. No uptime SLA or service-history commitment is published today.

Before you agree

Get every commercial term in the quote.

Confirm the fee and schedule

Check the published currency, setup fee, recurring amount, billing interval, and any trial default. Your written workspace agreement confirms the final offer.

Set limits and outside costs

Confirm user, record, message, storage, and location limits; any provider charges; applicable taxes; payment method; and billing schedule.

Write down service and exit terms

Confirm setup and support scope, renewal and cancellation terms, retention, and data exit before onboarding. Workspace-data export is not available today.

Fair questions

Asked before signing, answered plainly.

How should I read the prices on this page?

A plan card shows the current published catalog offer for the selected hosting model, if one has been published. If it says Request a written quote, no fixed public amount is listed. The workspace agreement confirms the final currency, setup fee, recurring fee, billing schedule, trial, limits, and term.

How do I choose between Inbox, Commerce, Operations, and Enterprise?

Inbox covers shared conversations, customer records, tickets, and tasks. Commerce adds orders, products, stock, and AI Copilot drafts. Operations adds automations, broadcast management, custom roles, and analytics. Enterprise adds a negotiated plan and module mix plus per-workspace trial, billing, term, and rollout records. Integration and hosting requests are still assessed for feasibility; they are not automatically included.

Can we change plans later?

Authorized Vendale staff can record a negotiated plan, additive shipped modules, trial, billing arrangement, and effective dates for each workspace. The written quote still determines what the customer receives; these controls do not implement unfinished features.

Is the subscription charged per seat or per message?

The plan card shows any published user cap and plan fee. The written quote should list additional usage limits, any separately billed messaging or provider costs, and the person or company charging them.

What is included in setup and support?

The setup scope is agreed with your team and is not assumed. Ask the quote to itemize configuration, migration, onboarding, support hours, escalation, and any separate fees. Support levels are not published here.

Are there limits on users, contacts, conversations, or messages?

Public usage limits are not published. Ask for the written limits on team members, contacts, conversations, message volume, storage, and locations; do not assume any category is unlimited.

Are provider, payment, or messaging charges included?

No provider or payment fees are stated as included in the workspace subscription. Ask who bills each fee, the current rate, and whether it is fixed, usage-based, or passed through.

Is there a free trial?

A plan may show a trial default, but eligibility and exact start and end dates are confirmed for each workspace in writing. A trial is not free unless the agreement says so.

Which connected channels can we use live today?

The current-scope panel gives the state by channel. Website chat, customer email, and Telegram are present in QA source but are not part of the accepted public release. WhatsApp is not production-connected, Facebook Page messaging is locally validated but not production-deployed, Instagram replies are unavailable, and live broadcast delivery is gated.

Can I create payment links from an order today?

The current QA source includes order-level Paystack checkout creation and sharing to a selected conversation for that customer. The accepted public 0.2.0 release does not include an accepted matching client/server workflow, and no live provider transaction has been accepted. Check the release record before relying on availability.

Can we export our workspace or cancel at any time?

Customer, conversation, order, and audit exports are not implemented. Configured trial and agreement end dates can restrict writes while keeping reads available; cancellation, retention, and data-exit handling must still be agreed in writing.

Can Vendale connect to our store, ERP, or multiple locations?

Vendale has Shopify/WooCommerce cart webhook and recovery workflow code in its test source, but has not verified it against a live store in an accepted customer release. It is not a supported live integration today. Custom ERP/CRM connectors and multi-location support are not promised; request written confirmation of any proposed scope.

Is customer-hosted deployment ready?

Customer-hosted server deployment is available for private evaluation only; a customer-ready installation lifecycle has not been accepted. You pay your server provider directly. Vendale license, setup, update, and support fees are separate, and install readiness must be confirmed before an agreement.

What billing, tax, or cancellation terms apply?

Ask the quote to state accepted currency and payment method, invoice timing, taxes, renewal, pause, cancellation, and refund terms. Do not infer these from a price card or billing interval.

Does Vendale have SOC 2 certification or an uptime SLA?

This page makes no independent certification or uptime-SLA claim. Review the Security page for documented controls and request the current evidence and service terms needed for procurement.

Are roadmap features included in today's price?

No. Test-source features are not available until their matching customer release is accepted. Planned items have not been built; release-gated items still need stated verification or activation. None is included in today's offer, and no delivery date is promised unless agreed in writing.

Review the product before requesting access.

Access to the desktop app is arranged with our team. Workspace data export is not available yet; agree access and retention terms in writing before onboarding.

Request access Get a quote

Choose a plan. Confirm the offer in writing.

Inbox

Commerce

Operations

Enterprise

Every capability, every plan, every status.

Built-in modules and live services are not the same thing.

Vendale website chat

Customer email inbox

Telegram Bot API

WhatsApp Cloud messaging

Facebook Page messaging

Instagram DM replies

Live broadcast delivery

Order-linked Paystack checkout

Workspace data export

Customer-hosted deployment

What is built, gated, and still planned.

Order-linked payment links

Cart recovery and retention

Desktop alerts with inbox handoff

WhatsApp Flows customer journeys

Spin-the-wheel campaign experience

Production channel operations

Public service-status reporting

Pick a plan. Get the exact numbers in writing.

Get every commercial term in the quote.

Confirm the fee and schedule

Set limits and outside costs

Write down service and exit terms

Asked before signing, answered plainly.

Review the product before requesting access.