Broadcasts
Broadcasts and templates
Plan business-initiated messages, approved templates, and provider costs before a campaign.
The public release record lists v0.2.0 as available by request. These notes are not a guarantee that every workflow or provider integration is enabled in your build. Check the release record and ask support to confirm version-specific setup.
Templates are a contract
WhatsApp may require approved templates for some business-initiated messages. Rules, categories, eligibility, and charges can change; check Meta's current policy and the price shown for your account and destination before planning a campaign.
Keep templates clear and relevant to the customer's consent and expectations. Provider approval does not make a message free, compliant with every local rule, or suitable for every recipient.
Segment, then send
If your approved build includes campaign segmentation, select the audience from the customer records and review consent and exclusions before sending.
Do not assume campaign delivery is enabled. Confirm the release, connected provider, account permissions, template status, and current message charges before using live customer data.
Read the completion report
Where campaign reporting is available, distinguish provider-reported send and delivery states from a customer actually reading or acting on a message. Review failures before reusing a list.
Broadcast completion and failure events exist in the current source. Confirm that they and any follow-up action are available in the deployed automation editor.
Next: request access to the desktop app or read the public changelog.