Pricing

Four plans. Every one quoted in writing.

Choose the scope that fits how your team sells. Each plan is a one-time setup fee plus a monthly workspace subscription in KES, quoted for your team size, with no per-seat or per-message line item.

Straight answers before you buy. Every plan lists what is included today, what is still on the roadmap, and which live services have separate readiness. Roadmap items are never billed as included.

Compare every feature Live readiness

01One-time setup + monthly

Inbox

For teams moving customer chats off personal phones into one shared, accountable inbox.

Quoted in KES

No per-seat or per-message line item

Get a quote

Includes

Shared inbox for WhatsApp, Facebook Page, and Instagram DMLive readiness varies
Assignment, internal notes, and resolution states
Customer profiles with tags, notes, and activity history
Tickets, tasks, and activity timelines
Workspace dashboard
5 system roles with server-side authorization
Append-only audit log

On the roadmap, not included

Desktop alerts with inbox handoff · Planned

Recommended

02One-time setup + monthly

Commerce

For shops that sell in chat and need every order, product, and stock count beside the conversation.

Quoted in KES

No per-seat or per-message line item

Get a quote

Everything in Inbox, plus

Orders with line items and payment status
Products, variants, and catalogues
Stock movements
AI Copilot reply drafts, reviewed and sent by a person

On the roadmap, not included

Order-linked payment links · In progress
Cart recovery with store connectors · Planned

03One-time setup + monthly

Operations

For growing teams running campaigns, automations, and role-controlled work across the workspace.

Quoted in KES

No per-seat or per-message line item

Get a quote

Everything in Commerce, plus

13 automation triggers with dry-run
Automation execution history
Template sync and audience controls
Broadcast managementLive delivery gated
Custom roles across 97 permission keys in 24 modules
Analytics from workspace records

On the roadmap, not included

Interactive customer journeys · Planned
Production broadcast delivery · Release-gated

04Written scope + quote

Custom

For rollouts with integration, hosting, procurement, or scope needs beyond a standard plan.

Scoped with you

Built around your rollout

Get a quote

Everything in Operations, plus

Rollout scope written around your requirements
Store or ERP integration requests, assessed in writingNo connector ships today
Customer-hosted deployment assessmentNot production-validated
Procurement review using security and architecture documentation

On the roadmap, not included

Public service-status reporting · Planned

Every plan

Windows 10/11 desktop app

Billing model

Setup + monthly, in KES

No surprise meters

No per-seat or per-message item

Roadmap policy

Never billed as included

Compare plans

Every capability, every plan, every status.

A check means the module ships in that plan today. A label means the capability is gated, in progress, planned, or unavailable, and is not counted as included.

Vendale plan comparison: included, not included, or current status
Capability	InboxQuoted in KES	CommerceQuoted in KES	OperationsQuoted in KES	CustomScoped with you
Workspace and team
Windows 10/11 desktop app	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Monthly workspace quoted for your team size	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
5 system roles, server-side authorization	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Custom roles (97 permission keys, 24 modules)	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Append-only audit log	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Conversations
Shared inbox for WhatsApp, Facebook Page, Instagram DM	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Assignment, internal notes, resolution states	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Customer profiles, tags, activity history	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Tickets, tasks, activity timelines	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
AI Copilot drafts, sent by a person	Not in Inbox	Included in Commerce	Included in Operations	Included in Custom
Live channel connections	Readiness varies	Readiness varies	Readiness varies	Readiness varies
Commerce
Orders with line items and payment status	Not in Inbox	Included in Commerce	Included in Operations	Included in Custom
Products, variants, catalogues	Not in Inbox	Included in Commerce	Included in Operations	Included in Custom
Stock movements	Not in Inbox	Included in Commerce	Included in Operations	Included in Custom
Order-linked payment links	Not in Inbox	In progress	In progress	In progress
Cart recovery with store connectors	Not in Inbox	Planned	Planned	Planned
Automation and campaigns
13 automation triggers with dry-run	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Automation execution history	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Template sync and audience controls	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Broadcast management	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Live broadcast delivery	Not in Inbox	Not in Commerce	Gated	Gated
Interactive customer journeys	Not in Inbox	Not in Commerce	Planned	Planned
Insight
Workspace dashboard	Included in Inbox	Included in Commerce	Included in Operations	Included in Custom
Analytics from workspace records	Not in Inbox	Not in Commerce	Included in Operations	Included in Custom
Desktop alerts with inbox handoff	Planned	Planned	Planned	Planned
Custom scope
Rollout scope written around your requirements	Not in Inbox	Not in Commerce	Not in Operations	Included in Custom
Store or ERP integration requests	Not in Inbox	Not in Commerce	Not in Operations	Assessed in writing
Customer-hosted deployment	Not in Inbox	Not in Commerce	Not in Operations	Not validated
Procurement review using security and architecture docs	Not in Inbox	Not in Commerce	Not in Operations	Included in Custom
Workspace data export	Unavailable	Unavailable	Unavailable	Unavailable
Public service-status reporting	Planned	Planned	Planned	Planned

Current release status

Built-in modules and live services are not the same thing.

These are the current production boundaries. Review them before treating a channel or workflow as available for your workspace.

WhatsApp Cloud messaging

Not production-connected

A production connection is not configured. Do not treat live WhatsApp messaging as available in the current customer release.

Facebook Page messaging

Validated locally only

Inbound and outbound flows were tested against a live Page connection locally, but the customer-facing production deployment is deferred.

Instagram DM replies

Unavailable

Integration foundations exist, but a production-ready reply workflow has not been validated for customer use.

Live broadcast delivery

Activation gated

Live sends require production credentials, policy and account checks, observability, and operator approval. They are not enabled today.

Payment links

In progress

The desktop order-linked creation and lifecycle workflow is still being completed. In-app payment-link creation is not available today.

Workspace data export

Unavailable

Customer, conversation, order, and audit exports are not implemented yet.

Customer-hosted deployment

Not production-validated

Deployment architecture and a kit exist, but no customer-owned production instance has been provisioned. This is not a standard hosting option today.

Review release notes Explore the feature list

Roadmap, not current scope

What we are building next.

Planned work is shown because buyers deserve to see the direction. Roadmap items are not available today, carry no promised release dates, and are not included in a quote unless a future written agreement says so.

No implied availability

Only shipped, verified capabilities belong in the current-price scope. Ask for written confirmation before purchasing against a roadmap item.

01In progress

Order-linked payment links

Complete the desktop create/send flow and lifecycle verification. It is not available in the current customer workflow.

02Planned · no date

Cart recovery and retention

Shopify and WooCommerce cart-event connectors, followed by editable abandoned-cart, winback, and review automations.

03Planned · no date

Desktop alerts with inbox handoff

Windows notifications that take a teammate to the relevant conversation when follow-up is needed.

04Planned · no date

Interactive customer journeys

Experiences such as spin-the-wheel promotions through WhatsApp Flows. These depend on production channel readiness and are not available today.

05Release-gated

Production channel operations

Finish channel validation and deployment, then meet provider policy, account, observability, and operator-approval requirements. No release date is published.

06Planned · no date

Public service-status reporting

A public uptime and incident-status surface remains on the platform roadmap. No uptime SLA or service-history commitment is published today.

Get a quote

Pick a plan. Get the exact numbers in writing.

Choose a plan, add your team size, and flag what the quote should clarify. We’ll carry those details into the contact form—no mail app needed.

Selected plan

Commerce

For shops that sell in chat and need every order, product, and stock count beside the conversation.

Your draft will request

A separate one-time setup fee with itemized scope
A monthly subscription in KES for Commerce at your team size
Usage limits, provider fees, taxes, and billing terms
Support, current readiness, and data-exit terms

Your plan and scope selections are carried into an on-site contact form. You can review the request before submitting it; your device's mail-app settings are not involved.

Before you agree

Get every commercial term in the quote.

Price both parts

Ask for the one-time setup fee and recurring monthly workspace subscription as separate KES line items, with the team-size basis stated.

Set limits and outside costs

Confirm user, record, message, storage, and location limits; any provider charges; applicable taxes; payment method; and billing schedule.

Write down service and exit terms

Confirm setup and support scope, renewal and cancellation terms, retention, and data exit before onboarding. Workspace-data export is not available today.

Fair questions

Asked before signing, answered plainly.

Why does every plan say Get a quote?

No standard numeric rate has been approved for publication. Each plan is quoted in writing in KES, separating the one-time setup fee from the monthly workspace subscription and stating the team-size basis.

How do I choose between Inbox, Commerce, Operations, and Custom?

Inbox covers shared conversations, customer records, tickets, and tasks. Commerce adds orders, products, stock, and AI Copilot drafts. Operations adds automations, broadcast management, custom roles, and analytics. Custom is for rollouts with integration, hosting, or procurement needs. The comparison table lists every difference.

Can we change plans later?

Plan changes are agreed in writing, not switched automatically in the app. Ask the quote to state how an upgrade or downgrade is priced and when it takes effect.

Is the subscription charged per seat or per message?

There is no separate per-seat or per-message line item from Vendale on any plan. The monthly amount is quoted for your plan and team size; ask the written quote to state the exact basis and any limits.

What is included in setup and support?

The setup scope is agreed with your team and is not assumed. Ask the quote to itemize configuration, migration, onboarding, support hours, escalation, and any separate fees. Support levels are not published here.

Are there limits on users, contacts, conversations, or messages?

Public usage limits are not published. Ask for the written limits on team members, contacts, conversations, message volume, storage, and locations; do not assume any category is unlimited.

Are provider, payment, or messaging charges included?

No provider or payment fees are stated as included in the workspace subscription. Ask who bills each fee, the current rate, and whether it is fixed, usage-based, or passed through.

Is there a free trial?

No standard trial terms are published. You can download the current Windows app to review its shipped workflows; confirm any trial period and conditions in writing before purchase.

Which connected channels can we use live today?

The page's current-scope panel gives the channel-by-channel state. WhatsApp is not production-connected, Facebook Page messaging is locally validated but not production-deployed, Instagram replies are unavailable, and live broadcast delivery is gated.

Can I create payment links from an order today?

Not in the current desktop workflow. Order-linked payment-link creation is in progress; do not treat it as an available customer feature until the page and release notes say it has shipped.

Can we export our workspace or cancel at any time?

Customer, conversation, order, and audit exports are not implemented. Subscription enforcement and cancellation terms are not automated or published here. Agree access, retention, cancellation, and exit handling in writing before onboarding.

Can Vendale connect to our store, ERP, or multiple locations?

Shopify and WooCommerce cart-event connectors are on the roadmap, not available integrations today. Custom ERP/CRM connectors and multi-location support are not promised by this pricing page; request written confirmation of any proposed scope.

Is customer-hosted deployment ready?

The deployment architecture and kit exist, but no customer-owned production instance has been provisioned. Self-hosting is not a standard, production-validated offering today.

What billing, tax, or cancellation terms apply?

Only the quote-first KES model is published here. Ask for payment methods, invoice timing, tax, renewal, pause, cancellation, and refund terms in writing; do not infer them from the monthly label.

Does Vendale have SOC 2 certification or an uptime SLA?

This page makes no independent certification or uptime-SLA claim. Review the Security page for documented controls and request the current evidence and service terms needed for procurement.

Are roadmap features included in today's price?

No. Roadmap items are not available in the current release, have no promised delivery dates, and should not be counted as included or purchased functionality unless a future written agreement says otherwise.

Review the product before requesting access.

Access to the desktop app is arranged with our team. Workspace data export is not available yet; agree access and retention terms in writing before onboarding.

Request access Get a quote